Privacy policy

Last updated: August 1, 2026

Caption Home operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Caption Home is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Cookies

We use cookies that are essential to operating the Services, such as cookies that keep items in your cart, remember your login session, and enable secure checkout. We do not currently use cookies for analytics, advertising, or cross-site tracking purposes (for example, we do not currently run Google Analytics or Meta Pixel on this store). If this changes in the future, we will update this Privacy Policy and, where required by law, request your consent before activating any non-essential cookies.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of essential cookies;
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (for example, Shopify and our payment processors);
  • From our partners or other third parties, where applicable.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you, process your payments, fulfill your orders, remember your preferences, send account-related notifications, process returns and exchanges, manage your account, arrange shipping, and enable you to post reviews.
  • Marketing and Advertising. With your separate consent, we may send you marketing communications by email, WhatsApp, or SMS about new products, offers, and promotions. You can opt out of marketing communications at any time without affecting order or account-related emails, which are necessary to service your purchase (see "Managing Communication Preferences" below).
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or prevent fraudulent or unsafe activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify and other service providers who perform services on our behalf (e.g., payment processing, order fulfillment, shipping, customer support, cloud storage).
  • With payment gateways to process your transaction securely.
  • With shipping and logistics partners to deliver your order, domestically and internationally.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group (including other business lines operated by Caption Home).
  • In connection with a business transaction such as a merger or sale, to comply with legal obligations, to enforce our terms or policies, and to protect the rights of the Services, ourselves, or our users.

We do not sell your personal information to third parties for their own independent marketing use.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for us. Information you submit will be transmitted to and shared with Shopify, which may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We do not control and are not responsible for the privacy or security practices of such third-party sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend avoiding unsecure channels for sharing sensitive information with us.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including maintaining your account, completing your order, complying with our legal and tax obligations (including recordkeeping requirements under Indian law), and resolving disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access. Request access to the personal information we hold about you.
  • Right to Delete. Request that we delete personal information we maintain about you.
  • Right to Correct. Request that we correct inaccurate personal information.
  • Right to Portability. Request a copy of your personal information, or that we transfer it to a third party, in certain circumstances.
  • Managing Communication Preferences. Marketing emails, SMS, and WhatsApp messages can be opted out of at any time via the unsubscribe link or by contacting us directly. Order confirmations, shipping updates, and other transactional communications related to your purchase are not promotional and will continue regardless of your marketing preferences.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request, and we will respond within a reasonable time as required by applicable law.

International Transfers

We ship internationally, and your personal information may be transferred, stored, and processed outside the country in which you live — including in India, where our business is based. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent safeguards, unless the destination country is deemed to provide an adequate level of protection.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the revised policy here and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights described above, please contact us:

Caption Home Phone: +91 987 182 5268 Email: homecaption@gmail.com Address: Munirka,110067 New Delhi DL, India

This policy is provided as a template and should be reviewed by a qualified professional before publishing, to ensure compliance with India's Digital Personal Data Protection Act (DPDPA) 2023, and, given your international customer base, GDPR (EU/UK) and other applicable regional data protection laws.