Shipping policy

Shipping Policy

Last updated: August 1, 2026

1. Order Processing Time

All orders are processed within 3-5 business days of being placed (excluding weekends and public holidays). You will receive a confirmation email once your order is placed, and a separate notification once it ships.

2. Domestic Shipping (India)

  • Delivery time: 3-5 business days after your order ships.
  • Shipping cost: Free on orders above ₹999. Orders below this value are charged a flat rate of ₹99.
  • Shipping costs and thresholds are calculated at checkout and may be updated from time to time; the rate shown at checkout will apply to your order.

3. International Shipping

  • Delivery time: Approximately 15-20 business days after your order ships, depending on destination and customs processing.
  • Customs duties & import taxes: We prepay all applicable customs duties and import taxes on international orders (Delivered Duty Paid). You should not be charged additional duties on delivery; however, in rare cases where a courier or local customs authority still assesses a charge, please contact us and we will investigate.
  • International delivery times are estimates and may be affected by customs processing outside our control.

4. Order Tracking

Once your order ships, you will receive an email with a tracking link so you can follow your package's progress to delivery.

5. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support.captionhome@gmail.com with your order number (and photos, in the case of damage). We will replace the item or issue a full refund, at your preference, once the issue is confirmed.

6. Delays

While we make every effort to meet the timelines above, processing and delivery times are estimates and not guaranteed. Delays may occur due to courier issues, weather, customs processing, or high order volumes (e.g., during sales or holidays). We will keep you informed if we become aware of a significant delay to your order.

7. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at [Support Email] as soon as possible — we can update the address only if the order has not yet shipped.

8. Contact Us

For any questions about shipping or an order in transit, please contact us:

Caption Home Phone: +91 987 182 5268 Email: homecaption@gmail.com Address: 92E/1 Olfe Palm Marg, Munirka, Shop No.12, 110067 New Delhi DL, India

This policy is provided as a template. Review it against your actual courier/shipping partner agreements before publishing, particularly the DDP customs commitment in Section 3 — confirm with your logistics provider that duties are in fact being prepaid on international shipments, since an inaccurate claim here could create a customer dispute if a courier bills the recipient directly.