Refund policy

Refund & Return Policy

Last updated: 01 August 2026

At Caprion Home, we want you to love what you buy. If something isn't right, here's exactly how our return and refund process works.

1. Return Window

You may request a return within 7 days of delivery. Requests made after this window will not be accepted, except where required by applicable law.

2. Eligibility Conditions

To be eligible for a return, the item must be:

  • Unused and unwashed
  • In its original condition
  • With all original tags and packaging intact

Items that have been used, washed, altered, or damaged by the customer after delivery are not eligible for return.

3. Non-Returnable Exceptions

All items, including those purchased on sale or during a promotion, are eligible for return under this policy. The following are not eligible:

  • Items reported outside the 7-day window
  • Items that do not meet the eligibility conditions in Section 2

4. How to Initiate a Return

  1. Email us at support.captionhome@gmail.com with your order number, the item(s) you wish to return, and the reason for return.
  2. We will confirm eligibility and share return instructions, including a prepaid return shipping label (returns are free — we cover return shipping costs).
  3. Pack the item securely with all original tags/packaging and ship it back using the provided label.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at support.captionhome@gmail.com within 7 days of delivery with photos of the item and packaging. We will review each case individually and offer a resolution, which may include a replacement, refund, or repair, depending on the specifics of the issue.

6. Refund Method & Timeline

  • Once we receive and inspect your returned item, we will notify you of the approval status.
  • Approved refunds are issued to your original payment method.
  • Refunds are processed within 7-10 business days of approval. Please note your bank or card provider may take additional time to reflect the credit.

7. International Orders

This policy applies to both domestic (India) and international orders. Return shipping for international orders is also covered by us at no cost to the customer, unless otherwise communicated at the time of return approval.

8. Order Cancellations

Free cancellation anytime before shipment

9. Contact Us

For any questions about this Refund & Return Policy, please reach out to us at:

Caption Home Email: support.captionhome@gmail.com

This policy is provided as a template and should be reviewed by a qualified professional to ensure compliance with applicable consumer protection laws in the jurisdictions where you sell (including India's Consumer Protection Act, 2019 and E-Commerce Rules, and any destination-country regulations for international orders) before publishing.