Frequently Asked Questions

1. What products do you offer?

We offer a wide range of home furnishings items, including bedcover sets, cushion covers, table linens, curtain borders and more. Our collection is curated to suit various styles, from contemporary to classic, to help you create your ideal space.

2. Do you offer custom or personalized items?

Yes! We offer custom options for select products like personalized cushion covers and monogrammed accessories. You can also customize selected products in various colors and sizes Please contact our customer service team for more details.

3. How can I place an order?

To place an order, simply browse our catalog, select the items you like, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.

4. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express, RuPay), Net Banking and UPI options. All transactions are secure and encrypted.

5. Do you offer free shipping?

We offer free shipping on all orders. We do charge extra on COD orders. The same is calculated at checkout. 

6. How long does shipping take?

Shipping times vary depending on your location and the product type. In-stock items typically ship within 2-5 business days, while custom or made-to-order products may take longer. You’ll receive an estimated delivery date at checkout.

7. Can I track my order?

Yes! Once your order is shipped, we’ll send you a tracking number via email, which you can use to track the status of your delivery.

8. What is your return policy?

We accept returns within 7 days of purchase for most items, provided they are unused and in their original packaging. Some custom or final sale items may be non-returnable. Please visit our returns page for complete details.

9. What if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damaged items. We’ll work quickly to resolve the issue, whether that means sending a replacement or offering a refund.

10. How do I care for my decor items?

Each product includes specific care instructions in its description. For general cleaning, dust regularly and avoid using harsh chemicals. For fabric items like cushions and rugs, follow the washing or dry-cleaning instructions provided.

11. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to stay informed about sales, exclusive discounts, and special offers. You can also check our Promotions page for current deals.

12. How do I contact customer service?

You can reach our customer service team via email at captionhomein@gmail.com or by phone at +919871825268. We’re available Monday to Friday from 9 AM to 6 PM EST

13. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They make the perfect gift for friends and family who love home decor.